Everything was perfect, just as described
We needed a small volume of embroidered shirts - they did a great job and didn’t clobber us on price because of the small volume, and they even made sure we got the shirts when needed
The process was a bit clumsy, I don't think I ever approved the layout (I didn't want the North Face logo) and there was no communication.
The quality is amazing and they did great with the embroidery