Poor communication about delayed fulfillment. Calls and emails not returned. Product is nice and embroidery is good. Per the FTC "Online sellers have to ship when they (or their ads) say they will. (The law says so.) If they don’t ship then, they have to tell you (and give you a chance to cancel and get a full refund). If they don’t give a shipping date, they have 30 days to ship from the date of your order."